Terms & Conditions

New to the Italy vacation rental experience or have questions about reserving a rental with us? Read our Terms and Conditions for an overview of planning your vacation with Italy Perfect.

Terms & Conditions

For general information please see the Frequently Asked Questions.

The following terms and conditions constitute the contract between You and Italy Perfect which permits you to occupy the property for the dates shown in your reservation confirmation.

TOTAL COST

The total cost equals the rental amount, the supplemental fee (accidental damage waiver if applicable ) and the payment processing fee. The rental amount includes:

Hospitality Tax

The property-specific terms state the hospitality tax information which varies by region and is paid in cash at check in. The amount varies and can change with little notice from the Italian government and the prevailing rate is what must be paid. The amount and the collection of the tax is not under the control of Italy Perfect or the property, it is a government requirement and cannot be negotiated or refused.

Utilities

Charging for electricity, gas and butane usage is common because of the astronomical cost of energy in Italy. A few properties include utilities. Meter readings are taken on arrival and departure. The amount of utilities included in the rent is noted in the property specific terms. If there is usage over the allowance it is best paid to the greeter in cash on checkout, or will be deducted from a cash security deposit if there is one. If not paid at that time, the amount plus a 20% service fee will be charged to your credit card.

 

BOOKING YOUR STAY

Payment

We accept payment in US dollars by MasterCard, Visa and American Express using a secure online payment system. You may also pay by Euros wire transfer subject to a wire transfer fee.

If your arrival date is more than 90 days in advance:

You will receive a payment reminder email 7 days before the final balance is due. We provide a 5-day grace period for the final payment. Failure to pay the final balance due by the end of the 5-day grace period is considered a cancellation.

If your arrival date is within 90 days:

Your reservation is not confirmed until you accept the terms and conditions and your credit card has been charged. Once you have paid the deposit, a contract will exist between You and Italy Perfect. The rental contract cannot be assigned to a third party without written consent of Italy Perfect.

Making your reservation by telephone, on the website, or by email, means you are deemed to have read and accepted these terms and conditions. When payment has been received, you will receive reservation confirmation, a payment receipt email and access to the guest portal for obtaining your Vital Information Document/Arrival Instructions which has the property arrival instructions.

Price Changes

Prices fluctuate throughout the year. Once your booking is confirmed your rental price is protected and will not be changed. As with airfares, if the price goes up or down we do not pass along the increase or decrease.

Visa and Passport

It is your responsibility to ensure that all members of your party, including children, have a valid passport and visa (where applicable). In general, passports must be valid for a minimum number of months after your departure date, please check with your embassy. North American travelers’ passports must be valid for 6 months from the departure date.

 

ARRIVAL & DEPARTURE

Check-In and Check-Out

Your paid booking is for access to the property from the check in time on the “booked from” date to 10:00 am on the “booked to” date. However, we can sometimes accommodate earlier check-ins and later check-outs, with advance arrangement and subject to an early check in or late check out fee. We require that you follow the instructions in the Vital Apartment Information/Arrival Instructions document for contacting us, according to the guidelines that apply to your arrival plans. While arrival plans can be subject to unforeseen delays, in order to efficiently schedule greetings as closely as possible to a projected time, we require that you provide us with your complete arrival and departure details as soon as these are finalized. If your arrival information changes please let us know. Please update us with any arrival changes including any last minute changes.

Housekeeping needs sufficient time to prepare each property. While a property may appear empty on the calendar the morning of the “booked from” date this does not guarantee access before the check in time. If you would like a guaranteed check-in from as early as 9:00 am we encourage you to book the apartment starting from the night before. That is the only way to guarantee early check-in.

Arrivals after 7:00 pm or 8:00 pm, depending on the property, must be arranged in advance and may be subject to a late arrival fee payable directly in cash in the local currency to the greeter on arrival. Please request a price quote for late check-in. Generally, the latest arrival time is 10:00 pm, exceptions can be made for certain properties.

The check-out time is 10:00 am. If you need to store your luggage past this time or would like to see if a later check-out time is possible, check with your local contact a day or two before your departure. A property that appears empty on the calendar the evening of the “booked to” date does not guarantee that a checkout time past 10:00 am is possible. Failure to leave the property past 10:00 am or to exit with the intention of returning to the property by leaving your belongings behind without express permission may incur a supplemental late check-out charge to your credit card, see below. We reserve the right to remove or dispose of luggage or belongings left in the property past 10:00 am. If a guaranteed checkout time past 10:00 am is required, we recommend you book the property the night of your departure.

By Italian law you must provide a copy or details of the photo page of the passports, or national identity card, of all guests (even if they will arrive later) at check-in.

Accidental Damage Waiver

To avoid the worry should you accidentally cause damage in the property, we ease your mind by minimizing your costs if this happens. All guests are required to purchase a non-refundable Accidental Damage Waiver, except for specific properties for which a cash damage deposit is paid at check in, that covers you for accidental damage and/or breakage up to $1,500 USD per stay. The damage waiver amount is included in your reservation confirmation.

The Accidental Damage Waiver covers incidents such as:

The Accidental Damage Waiver does not cover:

The damage waiver does not negate your responsibility to be respectful of owner's property. To avoid erroneous blame, guests must notify their greeter or local contact by email or telephone if anything is amiss as soon as possible during your stay. Unreported damage, or damage that is the result of negligence/intentional acts, is not covered under this plan.

Security Deposit

Most (but not all) properties require a security deposit of €300 to €500 and you allow us to authorize the amount on a credit/debit card prior to check in, which amount will expire after the property has been inspected and telephone bills, if applicable, have been received. The security deposit compliments the damage waiver to cover damage to the property, including but not limited to, utilities, extra cleaning, lost keys, expensive locksmith services and lock replacements due to lost keys, landline phone calls or lost loaner mobile phone. Some properties require a cash security deposit on arrival. Security deposits will be refunded less charges. Damage charges are not limited to the amount of the security deposit. We will send you a full accounting of any charges.

For some properties your credit card will be authorized, or a cash damage deposit is paid at check in to cover negligent damage, lost keys or incidentals.

Negligent/Intentional Damage and Lost Keys

You are responsible for any malicious damage whether caused by you or a member of your party and shall make your party fully aware of these Terms and Conditions. Instructions specific to the Property will be discussed with you at the time of arrival.

Please keep a close eye on the keys to the property so that you don’t lose them or leave them inside the lock within the apartment! Replacing keys and locks is very expensive, starting at $500 USD and can go as high as thousands of dollars. Many properties have special building keys and complex security locks that must be replaced for the entire building for insurance purposes when keys are lost.

After you depart, the property will be checked to confirm it was left tidy, that there was no negligent or intentional damage, theft or loss of items such as keys. If all is well, your credit card will not be charged. In the unlikely event of loss, damage or extraordinary cleaning, we will inform you and your card will be charged for the amount to cover the costs not covered by the Accidental Damage Waiver.

In the event of negligent/intentional damage, extraordinary cleaning services or key replacement we reserve the right to charge your credit card. If your reservation was paid by wire transfer you will be required to submit your credit card details (VISA, Mastercard or AMEX) via a secure message board before arrival.

For monthly stays, please refer to your original quote for security deposit terms.

 

INSURANCE AND CANCELLATION

Travel Insurance

We strongly encourage you to take out travel insurance in the event that you must cancel your trip, or have problems while traveling. For North American guests we recommend Travelex offers a comprehensive travel insurance that many types of situations. Other companies offer travel insurance as well. Need to edit if we go a different direction.

Important: In the event that you decide not to take out travel insurance you agree to indemnify us against any charges that might otherwise be covered by your insurance. You further agree that we are not responsible for any costs of cancellation by you.

Cancellation Terms

The cancellation terms are firm; we are not able to make exceptions. We recommend taking out a travel insurance policy to protect your trip.

Exceptional terms: Several properties retain 30% of total rent upon cancellation. See the Things to Note table on the property page and the Guest Portal.

Reservation Modifications/Postponement: The charge for modifying or postponing a reservation starts at $100 USD. Cancellations and changes must be made in writing by email. Date changes from one week/month/season to another is considered a cancellation if within 60 days of arrival and therefore fall under the cancellation terms. The rental contract is between the signer and Italy Perfect; it cannot be assigned to a third party.

We reserve the right to cancel or amend a booking

We reserve the right to cancel or alter arrangements made for you whether before or during the vacation period provided that such cancellation or alteration is necessary (a) due to circumstances beyond our reasonable control such a major plumbing issue, or other problem that makes the property unhabitable or (b) to perform or complete essential remedial or refurbishment works. Should this happen, our policy is:

 

YOUR STAY WITH US

Your Responsibilities

The property will be clean when you check-in and you are expected to leave the property in a tidy condition when you depart. This includes disposing of trash and washing the dishes. If the property is not left in acceptable condition, we will inform you and charge your credit card for extraordinary cleaning, if necessary.

You agree that you will not use the property for any dangerous, offensive, noisy, illegal or immoral activities or conduct any act that might be a nuisance or annoyance to your neighbors.

You are responsible for any damage whether caused by you or a member of your party and shall make your party fully aware of these Terms and Conditions. Instructions specific to the Property will be discussed with you at the time of arrival.

Parental Responsibility of Children

It is your responsibility to supervise children in your travel party, ensuring that they do not cause any damage and respect the noise restrictions in the building. These are old buildings and noise can reverberate. Do not allow children to play loud games in the property or yell, especially at night or early in the morning, or play in the stairwell or elevator. Parents are responsible for supervising children on balconies, terraces and elevators at all times. Please note, child safety standards vary from country-to-country.

Age Restrictions

Some of the properties are not appropriate for children and have strict age restrictions as stated in the property description. If a member of your travel party is under the stated age limit you may be refused access to the property with no refund due or a requirement for an additional payment of rent and supplemental security deposit.

Wi-Fi

Wi-Fi is included. The login and password is provided during your greeting. We do not provide technical support and while we can try to help troubleshoot any connection problems by telephone, we are not responsible for making your devices connect to or work with the network. If you require technical support for your cellphone or any other mobile device, you must contact your service provider or device manufacturer directly and at your own expense. We cannot be held responsible for the reliability of the internet service provider.

Equipment Breakdowns

Please alert the local contact of any problem as soon as it is identified and every effort will be made to rectify the problem as quickly as possible. If you do not inform us of a problem during your stay, it cannot be resolved for you. If you make claims for issues that you did not report during your stay, they will be rejected.

Properties cannot be held responsible for breakdowns of mechanical equipment in common areas of the building or failure of public utilities; we will do our best to resolve problems within the apartment itself as quickly as possible.

Plumbing: While one should never flush any items down any toilet besides toilet paper; special attention should be given to motorized toilets. Your greeter and signage will point motorized toilets out to you when applicable. You will be shown that it is in proper working order and should there be any damage incurred during your stay, you will be charged for a replacement motor which can cost up to $1500.

Building Works

Repairs to the common areas of apartment buildings such as stairwells, lobbies, roofs, elevators are ongoing and unpredictable. There is no requirement for notification of residents or neighbors of building works whether they occur in common areas of the building or in other apartments in the building. It is the same for street work such as plumbing line repairs or street repaving for which we receive no notification. Claims for cancellation for this reason will be rejected.

Right of Entry

Authorized maintenance contractors and service staff reserve the right to enter the property for reasonable cause. This includes the need to undertake unforeseen and last-minute repairs.

Notice by e-mail or telephone of such requirements will be given to you and restricted to the hours of 9:00 am to 5:00 pm whenever possible, unless the urgency of the situation requires earlier or later entry.

Number of People in the Party

The number of guests must not exceed the number of people indicated on your rental confirmation. If the number of people in your travel party changes, please let us know so that we can adjust the rent accordingly if the rent varies based on the number of people. The rent is calculated based on the total number of people in your party; it is not prorated if there are fewer people for some of the nights. In most cases the rates are based on occupancy including children of any age except babies under the age of 24 months. Parties, celebrations and hosted events are not permitted in the property without prior permission of the property manager.

Should you wish to entertain while staying in your vacation rental, please ask us for details of the maximum number of visitors. Should your number of people exceed this limit we would be pleased to recommend alternative venues.

No smoking, No pets

The properties are pet free and non-smoking, including no smoking on balconies, terrace and gardens.

Urgent Assistance

Sometimes your greeter may be able to help you with contacting and working with authorities, airlines for lost luggage or for medical help. You are welcome to ask them for assistance and they will let you know if they can help you; not all have the knowledge, time or personality for this. They are hourly workers, so if they do take time to help you, you should compensate them at the rate of €20/hour or authorize us to charge your credit card (plus 10% service fee). We recommend saving all invoices and receipts.

Personal Liability, Security and Valuables

Valuables left at the property are at the guests’ risk. Italy Perfect, the property owner and the property management are not responsible for any losses. It is your responsibility to ensure proper precautions are taken against theft and burglary including dead-bolting the door and latching all windows (or correctly latching the shutters) whenever you are out. You are liable for any costs associated with a failure to follow these requirements.

If you leave items behind by accident please contact us to arrange to have them returned. You will need to provide a FedEx account number for shipping and are responsible for all other fees and taxes in conjunction. We hold items in the Lost and Found for 30 days. Any unclaimed items will be disposed of past that time.

Please make sure your personal or traveler’s insurance will cover you in the unfortunate event that you injure yourself in the property or if you become ill during your stay.

In the unlikely event of theft or damage to person or personal belongings, fire, terrorist attack, civic unrest or other force majeure event neither we, the Service Company nor the property owner is responsible for direct or indirect harm suffered.

Jurisdiction

In the event of any dispute regarding this Contract, its implementation or the stay at the vacation rental, any litigation must be brought solely in Bermuda and Bermuda law will apply thereto. This contract shall be governed by and construed in accordance with law of the Service Company domicile and will fall within the exclusive jurisdiction of the Service Company domicile courts.

Entire Agreement

The parties agree that this Contract constitutes the entire agreement between them. A facsimile of this Contract or an Attachment thereto is valid as an original copy.

The clauses of this contract shall operate on the basis that the terms and conditions and provisions contained within them shall be severable so as to have effect as separate and distinct rights, provisions and obligations independently of the others. In all cases where any part of these terms and conditions is an unenforceable provision it shall not affect the validity of the remaining portion of these terms and conditions which remain in force.

Limitation of Liability

Italy Perfect does not own or operate any entity which is to or does provide goods or services for your stay, including, for example, arrangements for or ownership or control over houses, apartments or other lodging facilities, greeters or property managers, airline, vessel, bus or other transportation companies, local ground operators, visa processing services, providers or organizers of optional excursions, food service or entertainment providers, etc. All such persons and entities are independent contractors. As a result, Italy Perfect is not liable for any negligent or willful act or failure to act of any such person or entity, or of any third party. Without limitation, Italy Perfect is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, force majeure, acts of government, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal, terrorist or threatened terrorist activities of any kind, overbooking or downgrading of accommodations, structural or other defective conditions in houses, apartments or other lodging facilities (or in any heating, plumbing, electrical or structural problem therein), mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, dangers associated with or bites from animals, insects or pests, sanitation problems, food poisoning, epidemics or the threat thereof, disease, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, or for any other cause beyond the direct control of Italy Perfect. In addition, Italy Perfect is not responsible for its own negligence.

Property Owner Limitation of Liability

Power outages in the area and in the building are infrequent but can occur anywhere and without warning. Renovation and construction work in the building, the complex and the streets happens occasionally. The local authorities authorize works to be able to start at 8am. There is no requirement for advance notice of neighbors of works and no way to prevent them. The property owner is sorry if you experience such but is not responsible and has no financial obligation if the guest experiences such.

Website Information

We take the utmost care to provide accurate details of services in the information provided to you. However, proprietors do sometimes make changes and all references to the condition of the property or services must not be taken as statements of fact, but as statements of opinion. We take responsibility for the general accuracy of the descriptions as to location, size, rooms and major appliances.

Credit Card Authorization

Customer authorizes the charge of rent and damage/utilities including service fees to customer credit card. You are paying in advance of the actual rental services so are authorizing the delayed presentment, that is, the services are not being delivered at the time of payment.

Validation

To protect against fraud your passport/identity document will be verified on arrival to ensure it matches your reservation information. Any reservation that we feel in our sole discretion to have been obtained under false pretense will be subject to immediate cancellation with forfeiture of funds advanced (whether rent or deposit), and the party will not be permitted to check-in, or, if occupancy has already begun, it will be immediately terminated.

Cultural Differences

Travel in Italy is not similar to travel within other nations. Italian travel can involve inconvenience and risk, including, but not limited to, forces of nature, geographic and climatic conditions, transportation strikes, different hygienic standards, infrastructure problems (including road maintenance, transportation delays, internet outages and accommodation conditions), civil unrest, vandalism, crime, political instability and terrorism. Medical services or facilities may not be readily available or available at all and, if available, may not be equal to standards in your home location. You assume all risk of bodily injury, death, emotional trauma, property damage, inconvenience and/or loss resulting from negligence or any other acts of any and all persons or entities, however caused, including, but not limited to, those risks mentioned above. You fully assume all of the risks of travel and participation. You release Italy Perfect from any and all liabilities to the maximum extent permitted by law. In addition, you release Italy Perfect from its own negligence.

State Department and CDC Warnings. The United States Department of State often issues information concerning safety and other issues in foreign destinations. Presently, these can be accessed at http://travel.state.gov/content/passports/english/alertswarnings.html. The Centers for Disease Control (CDC) issues health related advisories for travelers in foreign countries. Presently, these can be accessed at http://wwwnc.cdc.gov/travel. Participants agree to review these materials prior to booking a rental.

Arbitration

You agree that any dispute concerning, relating, or referring to this contract, the website, or any other literature concerning your rental or trip, or the rental or trip itself shall be resolved exclusively by binding arbitration in Bermuda, according to the then existing commercial rules of the Bermuda Arbitration Association. Such proceedings will be governed by substantive Bermuda law. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.

Protecting Your Personal Information

Protecting the privacy of our clientele is an obligation that we take seriously. We are committed to protecting all of your personal information.

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